DataScience Sdn Bhd
SMART
Implementation, training and managed services for your databases, servers and network appliances.
8+
Years of experience
Years of trusted excellence
SMART is an implementation, training and managed service offering for Oracle databases, MySQL and MsSQL. It also includes servers ranging from HP, Dell and IBM, and covers networking appliances like security and load balancers.
We provide SMART database services which ensure that customer databases are protected by establishing backup and recovery procedures, providing a secure database environment, and monitoring database performance.
Superior Workmanship
Transparent Practices
Creative Solutions
SMART package offerings
Support, assessment and managed services for your databases
SMARTHelp
Our support engineers are well trained in problem analysis and implement a structured approach to solve critical and time-sensitive issues.
SMARTAssist™
A premium service to complement SMARTAudit™ or dbInspect™, commonly known as corrective maintenance.
SMARTInspect™
Takes a full and comprehensive look at your database for existing and potential high-risk problems.
SMARTAudit™
Helps you to understand and get the current status of your existing database.
SMARTPro
We offer experienced engineers to gain flexibility, timeliness and continuity in the management of your database environment.
Maintenance support service
Maintain, resolve, optimize
Keep your Oracle databases healthy with proactive, expert support delivered remotely or on-site.
Maintain and Manage
Manage your database through a remote approach (VPN) and Oracle Enterprise Manager, or with traditional on-site support.
Overcome Issues
Overcome the issue of not having a dedicated, well-trained DBA to manage and monitor your database.
Prevent and Resolve
Prevent and resolve issues before they become problems.
Optimize and Utilize
Fully optimize and utilize the usage and capability of your Oracle database.
How our support works
Step 1
Users
Customers report incidents to our Helpdesk.
Step 2
Helpdesk
Our Hotline Desk logs, updates and closes calls in our Call Tracking System, assigns new incidents to Support Engineers and escalates existing ones.
Step 3
Support Engineers
Support engineers respond via telephone, remote dial-in or on-site, then close or update the incident’s status.
Need reliable database support?
Contact us today to schedule a demo or to learn more about our services.